So you think you want to purchase a Keys Fitness treadmill ?

External Since: Jun 08, 2007 Posts: 3

Spouse wanted a treadmill 3 years ago. After much shopping,
we found one nearest to our needs, a Keys Fitness Discovery
420 treadmill, total cost was over $1000, not a cheap one at
that time. No complaint when their office in Garland, TX
replaced defective parts after treadmill was delivered.

Published warranty states 10 years on motor. Our motor
became very noisy at 3 years old. Contacted service department.
After considerable communication, replacement motor was
shipped and received. It was noted that REPLACEMENT
MOTOR WAS NOT NEW.

HERE IS MY COMPLAINT:
Detailed warranty info is not abundantly available until you
purchase this product and get the owners manual. Fine print
in warranty states "Keys may replace defective parts, or at the
option of Keys, serviceable used parts".

PLEASE GIVE CAREFUL CONSIDERATION TO WARRANTY INFO
BEFORE PURCHASING ANY TREADMILL.

External Since: Jun 15, 2005 Posts: 168

"nucleus" <rose122550 DeleteThis @yahoo.com> wrote in message
news:1181303406.084628.169790@h2g2000hsg.googlegroups.com...
> Spouse wanted a treadmill 3 years ago. After much shopping,
> we found one nearest to our needs, a Keys Fitness Discovery
> 420 treadmill, total cost was over $1000, not a cheap one at
> that time. No complaint when their office in Garland, TX
> replaced defective parts after treadmill was delivered.
>
> Published warranty states 10 years on motor. Our motor
> became very noisy at 3 years old. Contacted service department.
> After considerable communication, replacement motor was
> shipped and received. It was noted that REPLACEMENT
> MOTOR WAS NOT NEW.
>
> HERE IS MY COMPLAINT:
> Detailed warranty info is not abundantly available until you
> purchase this product and get the owners manual. Fine print
> in warranty states "Keys may replace defective parts, or at the
> option of Keys, serviceable used parts".
>
> PLEASE GIVE CAREFUL CONSIDERATION TO WARRANTY INFO
> BEFORE PURCHASING ANY TREADMILL.
>

The warranty info is right there on their website (as is the whole owners
manual). http://www.keysfitness.com/docs/man/treadmills/man-dcv420.pdf